Telephone Etiquette _ Tien Yulianti.ppt
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The document discusses telephone etiquette and proper handling of telephone conversations. It describes how the telephone was invented by Alexander Graham Bell in 1876. It differentiates between formal and informal telephone conversations, providing examples of each. It also lists tips for handling telephone calls, such as picking up on the second ring, speaking clearly and directly, and offering additional assistance before concluding the call.
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Telephone Etiquette _ Tien Yulianti.ppt
- 1. Telephone Etiquette TIEN YULIANTI Daengtien's 2023 HANDLING TELEPHONE 1
- 2. Introduction Daengtien's 2023 HANDLING TELEPHONE 2 Telephone is invented by Alexander Graham Bell in 1876 Telephone is device for communication especially speech Tele means long distance Phone means sound, voice, speech
- 3. Daengtien's 2023 HANDLING TELEPHONE 3
- 4. Person in Conversation Receiver Person who receive the call Caller Person who make a call Daengtien's 2023 HANDLING TELEPHONE 4
- 5. Telephone Conversation Formal Situation Office Business Client Boss Informal Situation Home Relative Friends Daengtien's 2023 HANDLING TELEPHONE 5
- 6. Conversation in Formal Situation Daengtien's 2023 HANDLING TELEPHONE 6 Receiver : Good morning, PT ABC, Diana ‘s speaking Can I help you? Caller : Good morning, I am Susan, Mr. Hendrawan secretary from PT Sejahtera Receiver : Ok, Miss Susan. What can I do for you? Caller : Miss Diana, My Director want to meet your Director to talk about the follow up of last meeting. Can you arrange the time?
- 7. Conversation in Formal Situation Daengtien's 2023 HANDLING TELEPHONE 7 Receiver : Well, Miss Susan. I will ask my Director about the time and I will call you if I have the schedule. Any other, Miss? Caller : No, thank you. I will wait your call. Receiver : Ok, Miss Susan. Good morning Caller : Good morning
- 8. Telephone Memo After receiving the call, The receiver make a note from the conversation in Telephone Memo Daengtien's 2023 HANDLING TELEPHONE 8
- 9. Conversation in Informal Situation Daengtien's 2023 HANDLING TELEPHONE 9 Receiver : Hi ,,, how are you, Rudy? Caller : Hi, Andi. I am fine, thanks Are you free? Let’s go to Julian’s home. He asks me to call you and visit him. He has something to give us. Receiver : Ok, I will. Pick me up, please. My motorcycle is with my brother’s Caller : Okay, I am on the way
- 10. Tips of Handling Telephone Pick the phone on the 2rd ring with left hand Smile when starting to speak Speak friendly clearly, and direct to the point Control the volume, tone, and intonation Ask the caller identity and the need Convince the topic before closing Offer another help Say thank you Daengtien's 2023 HANDLING TELEPHONE 10
- 11. Tien’s Daengtien's 2023 HANDLING TELEPHONE 11