ANIn Ahmedabad July 2024 | Building Lasting Customer Relationships through Effective Collaboration by Alpeshkumar Savalia

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Agile Network India - Ahmedabad Title: Building Lasting Customer Relationships through Effective Collaboration Date: 20th July 2024 Hosted by: iCreative Technologies

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ANIn Ahmedabad July 2024 | Building Lasting Customer Relationships through Effective Collaboration by Alpeshkumar Savalia

1. • 15+ years of rich experience in the ITES sector. PMP® Certified and have been awarded as Star Volunteer @ PMI Gujarat Chapter in 2023 • A professional journey, starting as Technical Developer, Team Leader, Project Manager, and now as an ERP - Delivery Head. • Leverage experience of delivery, operations, and leadership for smooth delivery and customer experience. • Passionate about learning new skills, project management, resource planning, mentorship & process implementations for organizations. • This session will offer an opportunity to explore customer centricity approaches for building lasting relationships.

2. Customer Centric Agile Delivery Through Collaboration Session: Agenda: How will your few minutes look like? • 4 Hrs. Support to 55000+ Hrs. Journey • Importance of 23 Seconds? Building Lasting Customer Relationships through Effective Collaboration

4. What is relationship building? • Give & Take • I am because We are!

5. Difference between Software Developer & Software Engineer Planning & Strategy Digital Tools to be Implemented Culture Change & Team Empowerement Business Process Optimization

6. Background • German Partner • Highly Process Driven • Focused on On-Time & On-Budget • High Quality Standards

7. Challenges Over Budget Escalations Cross Cultural Mismatch Non-negotiable Processes Mandatory Estimations

8. Our Approach Tailored Processes Check-list to follow Team Education Task Execution Feedback Sharing Calls

9. Centralised Processes Understand Customer Sentiments Ground rules which are non- negotiable for you & Customer Respect the culture Key Takeaways

10. Difference between Software Developer & Software Engineer Planning & Strategy Digital Tools to be Implemented Culture Change & Team Empowerement Business Process Optimization

11. Background • U.S. Customer • Manufacturing Industry with ERP Software • Rescue Project • Required Business Consulting Manufacturing Industry

13. Our Approach Support during Off Hours Functional Consultant Technical Code Optimization Feedback Sharing Calls

14. Our Approach Knowledge Transfer Process Checklist P2P Code Review Shadow Developer Maintenance Window Go-Live Plan

15. Going Above & Beyond Being proactive Establishing Clear Communication Channels Building Empathy Having Customer Centric Culture Fostering Trustworthiness Key Takeaways

16. Let's Discuss!

17. THANK YOU 17

ANIn Ahmedabad July 2024 | Building Lasting Customer Relationships through Effective Collaboration by Alpeshkumar Savalia

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