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The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and Minds

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Carmine Gallo
Carmine Gallo

This document summarizes the key points from Carmine Gallo's book "The Storyteller's Secret". It discusses how storytelling can be used to inspire others and influence hearts and minds. The three keys to powerful storytelling are to: 1) Reframe the story you tell yourself, 2) Embrace and share your backstory of overcoming adversity, and 3) Dream in "moonshots" with ambitious visions. Great stories follow a three-act structure similar to popular movies. Mastering storytelling delivery requires practice, using illustrations, and unleashing the stories of others. Overall, the document advocates that sharing inspiring stories can change the world.

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to mastering the art of storytelling to win hearts and minds 3 Keys
Carmine Gallo is a master storyteller and two-time Wall Street Journal bestselling author of Talk Like TED and The Presentation Secrets of Steve Jobs. His techniques and ideas have transformed leaders of admired brands such as Pfizer, LinkedIn, Intel, and Coca Cola, and his transformational keynotes inspire the world's most respected b u s i n e s s l e a d e r s t o c r a f t compelling stories behind their own services, products and brands. Gallo is a columnist for Forbes.com and Entrepreneur.com and heads Gallo Communications in the San Francisco Bay Area.
Ideas that catch on are wrapped in story
Stories inform, illuminate and inspire.

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Storytelling is the single greatest skill that will make you more valuable and more successful than you’ve ever imagined.
Here’s the best part— storytelling is already in ourDNA.
storytelling is who we are. Storytelling is not something we do; -Carmine Gallo
Humans began telling stories around a campfire about 400,000 years ago.
Stories informed others about potential threats, educated them, and ignited their imaginations.
Stories do the same today.
Entrepreneur Richard Branson gathers his team around a campfire at his home on Necker Island to share stories.
“Storytelling can be used to drive change,” says Branson.
“Telling a story is one of the best ways we have of coming up with new ideas.”
Branson is one of the 50 entrepreneurs, business legends and TED speakers featured in The Storyteller’s Secret. Richard Branson Steve Jobs Sheryl Sandberg Joel Osteen Mark Burnett Amy Cuddy Howard Schultz Barbara Corcoran Malala Elon Musk Adam Braun Bill Gates Kat Cole AirBnB Gary Vaynerchuk Darren Hardy Martin Luther King Jr. Giada De Laurentiis Chris Hadfield SAPPolly Wiessner Kevin Gale Chris Gardner Carlin Flora Albert Bandura Sting Tony Robbins Peter Guber Tom Hawker Colleen McElroy Oprah Winfrey J.K. Rowling John Mackay Dan Levy Bryan Stevenson Adam Levine Edward Hallowell Melinda Gates Seth Combs Kevin Spacey Ken Robinson Danny Meyer Pope Francis Charles Yim Rich Guerra Jr. MD Howard Leonhardt Oliver Sacks Kezia Fitzgerald Steve Wynn Herb Kelleher Nancy Frates Winston Churchill Barack Obama Greg Abbott Pooja Sankar Sideways John Lasseter
Each of them has unlocked the 3 keys to telling a story that moves hearts and minds.
The Storyteller
Reframe the story you tell yourself
Great storytellers are made, not born.
The pastor Joel Osteen spent 17 years behind the scenes because he didn’t believe he belonged on stage.
Today he sells out stadiums.
Billionaire Warren Buffett realized that pitching his ideas was the ticket to success, but he was terrified of public speaking. He took a public speaking course and conquered his fear. Today the course certificate is the only ‘diploma’ which hangs in his office.
Shark Tank investor Barbara Corcoran was terrified of public speaking. She volunteered to teach real estate to get over her fear. As Corcoran’s confidence grew, so did her business which she started with $1,000. She later sold The Corcoran Group for $70 million.
You cannot until you’re inspired yourself. If you don’t in yourself and your story, nobody else will. believe inspire
Embrace and share your back story tell stories of struggle and lessons learned
Harvard researcher Amy Cuddy lost confidence in her abilities when she sustained a brain injury and her IQ dropped 30 points.
The accident inspired Cuddy to study ‘presence’ and how confident people overcome self- doubt. Cuddy shared her personal story publicly for the first time at TEDGlobal and thought she had made a mistake in doing so. Cuddy’s story, however, is the second most viewed TED talk of all time which inspired her to write her The New York Times bestseller, Presence.
Starbucks CEO Howard Schultz often tells the story of growing up in a Brooklyn housing project and watching as his family struggled after his father was injured on the job.
They had no health insurance and found it difficult to make ends meet. The story underpins Schultz’ initiatives such as offering health insurance for all employees.
“The more uninspiring your origins, the more likely you are to use your imagination and invent worlds where everything seems possible.” -Howard Schultz
If you’ve overcome adversity in your life, in your career, in your business, it’s important to share that story because we are hardwired to love rags-to-riches stories. And we love them because we need to hear them. As humans we are wired to find meaning in struggle.
Dream in Moonshots
Each of the storytellers in The Storyteller’s Secret dream in moonshots.
Mark Burnett left Britain and landed in Los Angeles with $200 in his pocket
He hung tee shirts on a fence near the beach and sold them for $18 each.
His parlayed his skill for storytelling and his passion for adventure sports into a reality show called Survivor. Today mega-producer Mark Burnett is responsible for some of the most popular shows on television.
“My best skills have always been storytelling and pitching ideas. All success begins with the ability to sell something, whether it’s a shirt or an idea.” – Mark Burnett
Stories of success over adversity ignite our inner fire because struggle is a part of nature. Pearls, diamonds, and award-winning wine are all products of struggle, triumph over the elements. In the same way stories of triumph over tension, success over adversity, inspire the rest of us to be our best selves.
The Story Once upon a time… Once upon a time there lived an unhappy young girl. Her mother was dead and her father had married a widow with two daughters. Her stepmother didn't like her one little bit. All her kind thoughts and loving touches were for her own daughters. Nothing was too good for them - dresses, shoes, delicious food, soft beds, and every home comfort. But, for the poor unhappy girl, there was nothing at all. No dresses, only her stepsisters’ hand-me-downs. No lovely dishes, nothing but scraps. No rest and no comfort. She had to work hard all day. Only when evening came was she allowed to sit for a while by the fire, near the cinders. That’s why everybody called her Cinderella. Cinderella used to spend long hours all alone talking to the cat. The cat said, “Miaow“, which really meant, “Cheer up! You have something neither of your stepsisters has and that is beauty.” It was quite true. Cinderella, even dressed in old rags, was a lovely girl. While her stepsisters, no matter how splendid and elegant their clothes, were still clumsy, lumpy and ugly and always would be. One day, beautiful new dresses arrived at the house. A ball was to be held at the palace and the stepsisters were getting ready to go. Cinderella didn't even dare ask if she could go too. She knew very well what the answer would be: “You? You're staying at home to wash the dishes, scrub the floors and turn down the beds for your stepsisters.” They will come home tired and very sleepy. Cinderella sighed, “Oh dear, I'm so unhappy!” and the cat murmured “Miaow.” Cinderella could hardly believe her eyes.
Whether your goal is to: pitch an idea
ace a job interview
build a company
improve teamwork
improve teamwork and employee engagement
give the presentation of a lifetime
Storytelling is your ultimate competitive advantage!
Thanks to neuroscience we’ve learned more about storytelling in the ten years than we’ve known since humans began painting on cave walls. Once upon a time…
We now know what brain chemicals make us pay attention Cortisol
what causes us to feel empathy Oxytocin
and what makes us feel good. Dopamine
We know exactly which type of stories trigger these chemicals, why they work, and we can prove it scientifically.
Story is everything and good content making is not a crap shoot. We know how this works. - Kevin Spacey, actor
3-Act Structure of Hit Movies Nearly all successful modern movies follow the hero’s journey in a 3-Act structure: The Set-up, The Confrontation The Resolution.
3 Act Structure of Hit Movies THE SET UP (The hero’s world before the adventure starts) THE CONFLICT (The hero’s world is turned upside down) THE RESOLUTION (Hero’s world is transformed) Inspiring stories in a wide range of fields follow a similar template.
1984 Steve Jobs Introduces Macintosh It is 1958. IBM passes up the chance to buy a young, fledgling company that has invented a new technology called xerography. Two years later Xerox is born. IBM has been kicking themselves ever since. It is ten years later. IBM dismisses the mini- computer as too small to do serious mini computing and unimportant to their business… ACT ONE: THE SETUP (The hero’s world before the adventure starts)
1984 Steve Jobs Introduces Macintosh It is now 1984. It appears IBM wants it all. Apple is perceived to be the only hope to offer IBM a run for its money. Dealers fear an IBM dominated and controlled future. They are increasingly turning back to Apple as the only force that can ensure their future freedom. IBM wants it all and is aiming its guns to its last obstacle to industry control. Apple. ACT TWO: THE CONFRONTATION (The hero’s world is turned upside down)
1984 Steve Jobs Introduces Macintosh ACT THREE: THE RESOLUTION (Hero conquers villain, but it’s not enough for the hero to survive. The hero or the world must be transformed) Steve walks to the center of the stage and unveils the ‘hero,’ the first Macintosh. He pulls a floppy disk from his pocket, inserts it into the computer and let’s Macintosh ‘speak for itself.’ With the introduction of Macintosh the world will see why 1984 won’t be like ‘1984.’
1984 Steve Jobs Introduces Macintosh The Macintosh story played itself out on stage just like a hit movie complete with heroes, villains, props, and surprises. Jobs tapped film director Ridley Scott (who directed The Martian) to create the first Macintosh television ad. Jobs even had a movie score, the theme song from Chariots of Fire playing in the background. Steve Jobs was a great marketer because he was great storyteller.
Malala Yousafzai Nobel Prize Speech In my paradise home, Swat, I always loved learning and discovering new things. We had a thirst for education. We would sit and learn and read together. We loved to wear neat and tidy school uniforms and we would sit there with big dreams in our eyes. ACT ONE: THE SETUP (The hero’s world before the adventure starts)
Malala Yousafzai Nobel Prize Speech But things did not remain the same. When I was in Swat, which was a place of tourism and beauty, suddenly changed into a place of terrorism. I was just ten when more than 400 schools were destroyed. Women were flogged. People were killed. And our beautiful dreams turned into nightmares. Education went from being a right to being a crime. ACT TWO: THE CONFRONTATION (The hero’s world is turned upside down)
Malala Yousafzai Nobel Prize Speech The terrorists tried to stop us and attacked me and my friends who are here today, on our school bus in 2012, but neither their ideas nor their bullets could win. We survived. And since that day, our voices have grown louder and louder. I tell my story, not because it is unique, but because it is not. It is the story of many girls. ACT THREE: THE RESOLUTION (Hero conquers villain, but it’s not enough for the hero to survive. The hero or the world must be transformed)
There’s a difference between a story, a good story and a transformative one that moves hearts and minds. Tell transformative stories.
The Delivery
to taking a presentation from good to GREAT 3 Steps
1. Sharpen your presentation skills
Practice makes good storytellers great
Martin Luther King gave 2,500 speeches before his famous ‘Dream speech’.
Jill Bolte-Taylor practiced her famous TED talks 200 times.
Ronald Reagan gave hundreds of speeches over 8 years before he electrified a national audience at the Republican convention of 1964.
2. Illustrate your story
Pictures trump words.
Astronaut and TED speaker Chris Hadfield delivered a 35 slide presentation with no words.
Bill Gates’ TED presentations contain more pictures than words.
“If you can’t explain something simply you really don’t understand it.” - Bill Gates
3. Unleash your best storytellers
Technology giant SAP hired a ‘Chief Storytelling Officer’ to help unleash the individual stories of its 65,000 salespeople.
“It’s false to say I’m the only storyteller at SAP. We’ve created tools to allow everyone to be storytellers.” – Julie Roehm, SVP StrategicRelationships and Chief Storyteller, SAP
Storytellers influence one another to dream bigger and move mountains. The end of one story is the start of another.
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and Minds
Show me an inspiring leader and I’ll show you a storyteller who influenced the way that leader sees the world.
“Storytellers instill hope again, and again, and again.” – Walt Disney
Storiescan change the world. Isn’t it time you shared yours? storytellerssecret.com

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The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and Minds